Ask us anything about art! We are focused on demystifying the art world and making it more accessible for everyone. 

There’s no question too minor, silly or outrageous. We’re here to help you achieve your goals for your space and collection (especially if this is just the start). Wherever you are in the world we will jump on a phone, facetime or message to assist. And if you are in the Greater Sydney Area, we can always pop over and provide options.

We also service larger commercial scale projects, please contact us directly, we’d love to curate a proposal just for your site.

Artworks are dispatched within 3 business days of purchase (unless included in our 'Current Exhibition', in which case will be sent within a week of the exhibition ending) and usually take between 2-5 days for delivery within Australia. Smaller artworks are sent via Express Australia Post with signature on delivery and larger items are sent via DHL with signature on delivery or dedicated art couriers.

However large works take more time as we use specific art couriers. International shipping times can vary depending on carrier, distance and freight processes. If you need a painting to arrive for a specific date or event, please let us know.

If you would like to return your purchase for any reason, please contact us directly within 7 days and we will happily arrange the return. Artwork must be returned in its original packaging and in the same condition.

Please note, shipping costs for the order and return will not be refunded. 

We do not insure artworks during transit unless specifically requested. If you would like to add insurance please contact us and we’ll arrange it for you.

All paintings are wrapped in bubble wrap and then boxed with cardboard. We always include the certificate of authenticity. As paintings come in a variety of sizes, we usually prepare a custom cardboard box just for your painting.

Yes, if the painting is suitable, we can have the painting unpicked from the stretcher bars, rolled and shipped in a tube. For some larger works this can be a more economical option but for smaller works we may advise to ship as-is. Let us know which painting you’re interested in and we’ll provide you with shipping options. 

We use different shipping options depending on the artwork and the destination. We always try to keep the shipping costs to a minimum. We use DHL, Australia Post and specialty art couriers.

Yes, we regularly ship internationally. We’re excited to send Australian art all over the globe and we’ll do our best to deliver to you wherever you are.

International shipping will be calculated after an order has been made and a separate invoice sent. If you would prefer to receive a quote before ordering please click ‘Enquire’ on any artwork and provide your full address. Please note, international customers are responsible for any applicable local duties and/or sales tax.

Please contact Sarah any time on +61 430 049 050 or info@sarahbirtles.com.au. We love talking art and can help answer any questions about the artwork and the artist, look at photos of your space and provide advice on everything from hanging height to optimal sizing. Our try-before-you-buy or art sleepover services might also help you in your decision making.

Yes! We provide in-person viewings for the Greater Sydney area and would be pleased to arrange this for you. Please contact us directly. If you are live further afield we can show you the artwork over a video call or send videos to your phone.

Nowadays, the distance between artist and collector is much less than before. Feel free to tag the artist on socials. However, every artist is different - some are quiet and retiring while others will be happy to chat about their work. Our artists trust us to handle the sales so they can spend more time doing what they love - painting! So please direct all purchase enquiries our way.

In short, no. We always have an agreed pricing strategy with the artist that builds on the sales record of artworks. Whether you buy direct from the artist, another gallery or us you will pay the same price.

Yes, we offer a 6 month lay-by option secured with a 30% non-refundable deposit.

Of course - let us know where it’s going to and if we should add a card. 

Yes! Reach out and tell us what you love and why. We can advise when new artwork from that artist will be next available - there may even be pieces available that have not made it to the website just yet & by enquiring you can have first view. You may also consider commissioning an artwork of your ideal subject and size. Please contact us and we can explain the commission process.

An artwork commission is when a client requests a custom artwork specially for them, rather than buying an artwork that the artist had already created. This can be a great option if you missed out on a particular painting and would like a similar, require a larger size than is currently offered, or would like to include personal elements in the artwork. 

The final painting will be a bespoke creation, carefully crafted to reflect your preferences while allowing the artist the creative freedom to produce a compelling work that exemplifies their unique style. The aim is to produce a mutually-satisfying outcome that both you and the artist love.

Please contact us directly and we can advise on timing and pricing from the artist of your choice.

Deciding to commission an artwork is a very exciting choice but can be a little daunting for both client and artist - that’s where we come in to smooth the process for everyone. We’ve arranged hundreds of commissions and delivered exceptional results for both clients and artists.

The first step is to secure a commission slot with the artist of your choice - please contact us and we will reserve the slot, agree to the timeframes and take a deposit.

The next step is a conversation to discuss past artwork and your preferences. All notes will be written up in a commission brief for both you and the artist to agree to.The artist will then create the artwork and once completed we will share photos with you. At this point the final payment is due.

We’ll then ship your custom artwork direct to your door - if you are in Greater Sydney we can also arrange hanging.

We recommend you buy pieces you love, that you connect with and are drawn to - this is common advice even from the very top level of the investment market. The value of the piece may go up over time, or it may not. Either way, what we believe is most valuable is the enjoyment having art in your home brings on a daily basis. 

That being said, many artists who have sold with us have experienced high market demand and upward value escalations over that time. 

If you are not sure how to hang the work, just let us know. We love to help out. We can tell you exactly what to buy from your nearest hardware and what height and position to hang it. In fact, we love talking about this sort of thing and considering options. Please reach out and let’s chat.